We want to make sure you are 100% satisfied with your purchases so we have made our return/exchange system very simple. All items are thoroughly inspected before being dispatched to ensure a high level of quality in the garments you purchase from us. We offer free return shipping for exchanged items within Australia on FULL PRICED ITEMS ONLY, You'll just need to cover the postage to send it back to us.
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Sale, discounted, and special order items are deemed FINAL SALE, this includes discount SALE CODES USED, in which case they are not eligible for refund, exchange, or store credit (unless faulty). Shipping charges are not reimbursed for returned purchases.
All returns/exchanges must meet the following requirements:
* Mail it back within 7 business days from the date of purchase (14 for international customers)
* The item is not on sale or discounted.
Please email firstname.lastname@example.org before returning your goods so we can supply you with our returns address. If you cannot find anything that you would like to exchange we will issue you with a credit note to the amount of original purchase (excluding freight) which is valid for six months from the date of issue. We do not offer refunds on change of mind or incorrect sizing purchases (If the goods are faulty we will meet our obligations under the Consumer Guarantees Act).
- Free return delivery is not available for multiple returns (exchanges after the first return)
- Free return delivery is not available for international orders outside of Australia
- All freight charges are non refundable*
* If an item is faulty or incorrectly sent, freight charges may be reimbursed to that of equal or lesser value of the original shipping costs.
We aim to ship all orders within 24hrs of order being placed, however please allow up to 48hrs in some circumstances this may happen.
All Australian orders are sent express post this covers tracking however not a signature on delivery for a flat rate delivery of $10.00 per order. This means fast delivery - usually next business day if your order is placed by 2PM EST within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5days.
We offer a flat rate of $25.00 for standard international shipping. International orders should arrive within 7-10 working days once payment has been received, if you wish tracking or signature on delivery please contact us before you place the order as we may have to check shipping rates.
For more information regarding postage please visit your nearest Post Office or visit http://auspost.com.au
- All orders will be posted once payment is received.
- ISLA BAY will not be liable for unreceived parcels once they have been dispatched and you will receive tracking.
- Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
If you would like to return an item please contact us at email@example.com so we can issue you a RA for a fast and easy returns process.
RETURNS AND EXCHANGE POLICY
- the item is returned within 7 days of purchase;
- the item has not been worn or damaged;
- the original tags are attached;
- you present proof of purchase
- The item was not on SALE OR DISCOUNT CODE USED
All orders are inspected before packaging to ensure they are in excellent condition. In the unlikely event that the garment is deemed faulty, please contact us so we can resolve this issue for you.